Terms and Conditions

1 Introduction & Agreement to Terms

Welcome to GoService Store, an online retail platform owned and operated by GoService Solutions Private Limited (hereinafter referred to as "Company", "We", "Our", or "Us"), having its registered office at GoService Tower, Cyber Heights, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh - 226010, India.

By accessing, browsing, registering an account, or placing an order through this website (https://goservice.signatureitsoftware.com), you unconditionally accept and agree to be legally bound by these Terms and Conditions, our Privacy Policy, Refund and Cancellation Policy, and Shipping Policy. If you do not agree, you must refrain from using the platform.

2 User Eligibility & Account Obligations

Use of the platform is available only to individuals who can form legally binding contracts under the Indian Contract Act, 1872. Individuals who are "incompetent to contract", including un-discharged insolvents and minors under the age of 18 years, are not eligible to register or transact independently.

You are responsible for maintaining the confidentiality of your username, password, transaction PIN, and account access. You agree to immediately notify us at support@goservice.com if you suspect any unauthorized access to your account.

3 Product Catalog, Pricing & Taxes

All products displayed on GoService Store (including supermarket groceries, dry fruits, induction cooktops, and smart electronics) are 100% authentic and sourced from authorized brand distributors.

• Currency: All prices are displayed in Indian Rupees (INR - ₹).
• Taxes: All product prices listed are inclusive of applicable Goods and Services Tax (GST) unless explicitly noted otherwise.
• Pricing Errors: In the rare event of a typographical pricing error, the Company reserves the right to cancel affected orders and issue a full immediate refund.

4 Payment Processing & Gateway Security

GoService Store accepts payments via UPI (Google Pay, PhonePe, Paytm, BHIM), Debit & Credit Cards (RuPay, Visa, MasterCard), Net Banking across 50+ major Indian banks, platform digital wallets, and Cash on Delivery (COD) for eligible pin codes.

PCI-DSS Gateway Compliance: All card payments and sensitive financial transactions are securely tokenized and processed through RBI-authorized, PCI-DSS Level 1 certified Payment Gateways. GoService Solutions Pvt Ltd does NOT store credit/debit card numbers or CVV codes on its servers.

5 Order Confirmation, Delivery & Title

Upon successful placement of an order, you will receive an electronic confirmation via email and SMS with a unique Order ID. Risk of loss and title for products purchased by you pass to you upon delivery of the items to the designated delivery address. Delivery timeframes and shipping fees are governed strictly by our Shipping & Delivery Policy.

6 Returns, Replacements & Refunds

Products are eligible for replacement or return within 7 days of physical delivery in the event of manufacturing defect, transit damage, or incorrect product shipment, subject to our Refund and Cancellation Policy. Approved refunds for digital online transactions are credited back to the original source bank/card within 5 to 7 business days.

7 Intellectual Property Rights

All content included on the platform, such as text, graphics, logos, images, digital downloads, data compilations, and software, is the property of GoService Solutions Private Limited or its content suppliers and is protected under the Copyright Act, 1957 and Trade Marks Act, 1999 of India.

8 Governing Law & Jurisdiction

These Terms and Conditions and all commercial transactions shall be governed by, construed, and enforced in accordance with the substantive laws of India. Any legal dispute, claim, or controversy arising out of or relating to your use of this platform shall be subject to the exclusive jurisdiction of the competent courts located in Lucknow, Uttar Pradesh, India.