Privacy Policy
Last Updated: November 01, 2026 • Compliant with Information Technology Act, 2000
1 Commitment to User Privacy
At GoService Solutions Private Limited (operating as "GoService Store"), we are committed to respecting and protecting the privacy of our visitors, customers, and registered members. This Privacy Policy outlines our practices regarding the collection, storage, usage, and safeguarding of your personal data when you interact with our e-commerce platform (https://goservice.signatureitsoftware.com).
2 Information We Collect
To process your retail orders, verify shipments, and maintain high standards of service, we collect the following categories of information:
- Contact Information: Full legal name, delivery shipping address, billing address, active mobile telephone number, and email address.
- Order & Transaction Records: Details of items purchased, order amounts, payment transaction identifiers, invoice records, and shipping consignment references.
- Technical Identifiers: IP address, device type, browser specifications, and session cookies for shopping cart persistence.
3. Payment Information & PCI-DSS Gateway Security
We Do NOT Store Card Information: GoService Solutions Private Limited strictly adheres to RBI guidelines and does not store, capture, or save your Credit Card numbers, Debit Card numbers, CVV security codes, or Net Banking credentials on our web servers or databases.
All electronic payment processing (UPI, Card Payments, Net Banking) is executed directly through certified, PCI-DSS Level 1 compliant Payment Gateways and aggregators (such as Razorpay, Cashfree, Paytm, or CCAvenue) protected by 256-bit SSL encryption.
4 How We Use Your Information
Your information is utilized solely for legitimate commercial fulfillment purposes, including:
- Fulfilling, packing, and dispatching your orders to your designated shipping location.
- Sending automated transactional order confirmations, dispatch updates, and OTPs via SMS and email.
- Facilitating seamless returns, replacements, and banking refund reversals.
- Providing prompt customer care and resolving order-related queries.
- Complying with statutory tax laws, GST invoicing, and financial accounting audits.
5 Third-Party Sharing & Non-Disclosure
We do NOT sell, rent, trade, or monetize your personal contact information to any third-party marketing agencies. Data is shared strictly on a confidential need-to-know basis with:
- Authorized Logistics Partners: (e.g. BlueDart, Delhivery, DTDC, India Post) solely to achieve physical delivery of packages.
- Authorized Payment Gateways: For processing online payments and verifying fraud prevention.
- Statutory & Law Enforcement Authorities: Solely when mandated by applicable law, court order, or governmental regulation in India.
6 Cookies & Local Storage
Our platform utilizes functional session cookies and browser LocalStorage solely to maintain your active shopping cart items, preserve your sign-in session, and deliver optimized page loading speeds. You may configure your browser to reject cookies, although certain store features (such as cart persistence) may function sub-optimally.
7 Data Retention & Security Measures
We maintain physical, electronic, and procedural safeguards in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 to protect your personal data from unauthorized access, accidental alteration, disclosure, or destruction.
8 Contact for Privacy & Data Rights
If you have questions regarding this Privacy Policy or wish to review, update, or request deletion of your account records, please contact our Data Protection Office:
Privacy & Data Protection Officer: Mr. Vikas Sharma
GoService Solutions Private Limited • Cyber Heights, Vibhuti Khand, Lucknow - 226010, India