Refund & Cancellation Policy

1 Order Cancellation Policy

At GoService Store, we believe in giving our customers complete flexibility. You may cancel your order at any time prior to shipment/dispatch from our fulfillment center.

• How to Cancel: You can cancel your order directly from your customer order dashboard, or by reaching out to our support helpline at +91 98765 43210 or emailing support@goservice.com with your Order ID.
• Cancellation Charges: Orders cancelled before dispatch are eligible for a 100% full refund with zero cancellation penalty.
• Post-Dispatch Cancellations: If the order has already been handed over to the courier partner, it cannot be cancelled in transit. In such cases, customers may refuse delivery at their doorstep or request a return upon delivery.

2 7-Day Return & Replacement Policy

We offer a hassle-free 7-Day Return and Replacement Window starting from the calendar date on which the package was physically delivered to your address, under any of the following circumstances:

• Product Received in Damaged Condition: Physical breakage, denting, or packaging compromise sustained during transit.
• Manufacturing Defect or Inoperative Product: Kitchen appliances or electronics failing to power on or operate according to manufacturer specifications.
• Incorrect Item Delivered: Item variant, brand, or model received does not match your order confirmation.
• Missing Accessories or Components: Package received with missing accessories or parts.

Note: We strongly advise customers to record an unboxing video or capture photos when opening consumer electronics and fragile grocery consignments to expedite return approval.

3 Return Eligibility Criteria

To qualify for a valid return or replacement, the item must:

• Be in its original, unused condition with all authentic manufacturer packaging, MRP tags, warranty cards, manuals, and accessories intact.
• Be accompanied by the original purchase invoice and invoice serial numbers matching the returned unit.
• Not exhibit any physical damage caused by improper user handling, voltage fluctuations, unauthorized repairs, or water ingress.

4 Refund Processing Timelines & Methods

Once your returned package is received at our fulfillment center and successfully inspected by our quality assurance team (typically within 24 to 48 hours of receipt), your refund is approved and initiated immediately according to the original payment method:

5 How to Request a Return or Refund

Initiating a return is simple and straightforward:

1. Email our support desk at support@goservice.com or WhatsApp our helpline at +91 98765 43210 within 7 days of delivery.
2. State your Order ID, registered mobile number, and attach clear photos or video showing the defect or damage.
3. Our support team will validate your request within 24 business hours and schedule a reverse courier pickup from your doorstep at zero extra cost.